For the Exede customer, it is important to understand the need to not exceed Internet data allowances. Exede Internet delivers its fastest speeds available to every single customer. Depending on where you live, that may be 12 Mbps or 5 Mbps. Plans differ based on the data allowances each has per month.
A data allowance is set by Exede for every plan level. The levels are 10, 15 or 25 GB per month. This means that everything you do online involves data use and is measured. You get to use your Internet service at full speed up to the point where you have used all the data allowed for the plan you have purchased.
This ensures fair access to your network for all users by making sure it is not monopolized by a few heavy users.
Everything you upload and download during your monthly measurement period is counted in your data allowance, beginning on the first day of the period. When you reach your data allowance, your access is restricted, slowed down or suspended for the remainder of that measurement period.
At the beginning of each monthly measurement period, your data usage is reset to zero. Even if you exceeded your allowance in the previous month, you get a fresh start. Restricted, suspended or slowed down service is returned to normal.
If you use your Internet more than occasionally, you will want to monitor your monthly usage, in order to avoid an inconvenient surprise if your data allowance is exceeded. Monitoring how much data you use is easy. Just log in to your account using your email address and password, and you will see exactly how much you have used this month. There is no simpler way to not exceed Internet data allowances.
If you are not sure of your data allowance, you can easily find out. A quick look at your monthly bill will tell you, based on how much you pay.
Recovery Act Program subscribers should consult the Recovery Act Addendum attached to their Customer Agreement for data allowances.
It is important to know which activities use up a larger amount of data, so you can minimize such activities, or do them during the free zone that Exede offers from midnight to 5am every day. Here is the list of Interact activities most likely to cause you to exceed Internet data allowances.
If you choose to use your service for such activities, monitoring of your data allowance is necessary, as is scheduling activities during the Late Night Free Zone whenever possible.
The Exede Late Night Free Zone is your saving grace when it comes to your monthly data allowance. Every night from midnight to 5am, we give you unlimited, unmeasured data usage. You can upload or download as much as you want and your monthly allowance is untouched. Even if your service has been restricted because you have exceeded your limit, your access is back to normal and FREE every night during the Late Night Free Zone.
If you have multiple Internet users in your household or you regularly use your Internet for any of the heavy data allowance uses listed above, you likely need the largest plan we offer. This will ensure that you run less of a risk of the slowdowns that come when you exceed Internet data allowances.
If you occasionally need more data, you can get more using the Buy More option. 1 GB increments of data are available for purchase at a rate of $9.99 each. This will ensure that you never have to deal with the inconvenience that comes your way if you exceed Internet data usage for your plan. We notify our customers when they exceed Internet data allowances, so that they have the opportunity to purchase additional data.
With the right plan, knowledge and scheduling of select Internet activities; you will be able to get everything you want out of your high speed Internet service. You never need to exceed Internet data allowances again!